Front Desk Representative

Title: Front Desk Representative

Department: Front Desk

Reports To: Front Desk Supervisor

FLSA: Non-Exempt (Hourly)

General Purpose of Job/Summary:

The Front Desk Representative will support the medical practice office by relaying the most positive and professional image possible to patients visiting our clinics.

Essential Duties and Responsibilities:

• Welcome patients and visitors to the medical office by greeting them in person and on the telephone and answering inquiries or referring questions to other staff members
• Register new patients and update existing patient demographics by collecting detailed patient information
• Verify insurance eligibility through electronic resources
• Collect patient’s out-of-pocket liability (co-pays, prior balances, co-insurance & deductibles)
• Work-up schedules prior to appointment to ensure prior authorization was obtained
• Check patients out and reschedule per doctor's instructions
• Protect patient confidentiality by ensuring documentation is scanned correctly into patient’s Electronic Medical Record
• Maintain Front Desk office inventory and equipment thorough the inventory control system
• Assist ill or distraught patients as needed
• Maintain patient areas in a neat and orderly condition, including but not limited to the coffee bar, waiting rooms, and restrooms
• Schedule tests, scans, and outside appointments for patients as needed

Education/Experience:

• High school diploma or equivalent required
• Associate degree or higher preferred
• At least 1 year of Medical Clinic experience (or equivalent) required
• Working knowledge of healthcare insurance preferred

Technical Skills:

• Strong computer skills: Microsoft Word, Outlook and Excel preferred
• Strong clerical skills: typing, filing, and record keeping

Other Skills/Requirements:

• Excellent interpersonal and communication skills (both verbal and written) required
• Ability to adapt to multiple and rapidly changing priorities and deadlines
• Work well under pressure and maintain a sense of urgency
• Excellent organizational skills
• Confident and capable communication with patients, visitors, vendors, and coworkers
• Handle Company business with the utmost professionalism, discretion, and tact
• Composed demeanor, polished image, and professional appearance
• Friendly, helpful team player with a positive, customer-service attitude
• Good problem-solving skills
• The ability to work independently and productively
• Dependable and reliable
• Exercise good judgment and take initiative to properly address and resolve issues
• Keep supervisor and coworkers informed of the status of issues and projects

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue burden.

While performing the duties of this job, the employee will regularly be required to:

• Sit for prolonged periods at a desk while working on a computer

While performing the duties of this job, the employee will occasionally be required to:

• Stand
• Walk
• Stoop, kneel, crouch, and/or crawl
• Lift and/or move up to 15 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Climate controlled, temperate indoor working environment
• The noise level in the work environment is usually moderate

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.