Front Desk Registration

Title:

Front Desk/Registration

Reports To:

Office Manager

Updated on:

2023

Status:

Non-Exempt

Approved By:

HR

POSITION SUMMARY

Function as often the first point of contact for all patients utilizing our facilities for health care. Manage the timely and accurate collection of important patient information, and function as a resource to patients entering the facility.

PRIMARY ACCOUNTABILITIES

Achieve Results

• Manage/assist with all patient registration and administrative processes as assigned. Ensure all relevant patient registration records collected are accurate, current, and completed in a timely and accurate manner.
• Ensure all clients/patients served experience a high level of customer satisfaction and care.
• Provide support for additional administrative and support activities within the registration / business office, maintaining an acceptable level of productivity and consistency with all tasks as assigned.

Operational Excellence

• Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulations regarding confidentiality and security.

Relationships

• Develop and ensure effective, positive relationships within and among the clinic staff, as well as with patients, vendors, contractors, and related resources.

Professionalism

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.

7. Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.

PRIMARY TASKS & DUTIES

• Performs various clerical duties in department. Assist in preparation and maintenance of medical records as well as all intake/ patient information.
• Works with the electronic medical record to correctly verify insurance, update patient demographics, and check-in and check-out patients. Takes patient co-pays.
• Answers patient inquiries about their account information, insurance filing, co-pays, etc. or directs callers to appropriate department.
• Schedules visits, tests and procedures as directed.
• Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
• Communicate verbally and/or electronically with staff members, patients and their families.
• Ensure all paperwork required for the registration process is prepared accurately and timely.
• Maintain accurate, thorough filing of all paperwork.
• Participates in meetings and training as required.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.
• Communicate with a diverse, sometimes difficult, patient/customer population. Will be required to successfully manage patients and families in often stressful or conflict situations.
• Utilize a wide variety of office technology and tools to collect, enter, process, file patient records and documentation

POSITION REQUIREMENTS

Education

· High School diploma or equivalent. Must be able to speak read, write and understand English.

Professional

· “Skilled” business office experience.

· Communication, customer service or working with the general public, preferably in a medical care facility.

· Managing difficult customer situations.

· General computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.

· Knowledge of medical terminology preferred.

Physical/Environmental

· Ability to interact with computer screen for up to six hours at a time (visual acuity required).

· Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.

· Capacity to function in a sometimes stressful, multi-tasking environment

Blood Borne Pathogen Exposure (Please Check One)

_____ Category I: Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.

____ Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.

____ Category III: Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs and Category I and Category II tasks ARE NOT a condition of employment.

LIMITATIONS/DISCLAIMER:

1. The above job description is meant to describe the general nature and level of the work being performed; it is not intended to be construed as an exhaustive list of all job responsibilities, duties and skills required for the position.

2. All job requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

3. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with federal and state laws.

4. Requirements are representative of minimum levels of knowledge, skills, and/or other abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Please review the employee handbook carefully. It determines the nature and extent of the employment relationship, and you must familiarize yourself with its contents, and adhere to all of the policies and procedures of PDHC, whether set forth in the handbook or elsewhere. The policies, procedures and standard practices described in the manual, including this document, are not conditions of employment. The manual does not create an express or implied contract between PDHC and any of its employees. PDHC reserves the right to terminate any employee, at any time, with or without notice or procedure, for any reason deemed by the Company to be in the best interests of the Company, including for no reason at all. The information in the handbook and/or otherwise presented by the Company represents guidelines only, and PDHC reserves the right to modify the handbook, amend or terminate any policies, procedures, or employee benefit programs whether or not described in the handbook at any time, or to require and/or increase contributions toward these benefits programs.

Printed Employee Name Employee Signature

______________________________ ________________________________

Human Resources Approval/Comments

_________________________________ _______________________

Authorized Human Resources Signature Date

Job Type: Full-time

Pay: $15.45 per hour

Expected hours: 36 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Internal Medicine
• Ob/Gyn
• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person