Front Desk Receptionist/Dental Assistant (Cross-Train)

SuperKids Dentistry is a leading pediatric dental practice with 5 offices in the vicinity of Maryland/Virginia. Our Founder, Dr. Ben Liu started the practice 10 years ago and since then we have become a leading provider of pediatric dental care.

We are searching for individuals who can help us to continue pursuing our goal of reaching prospective patients and transforming their lives. When you join SuperKids, you are joining a team of individuals with passion, conviction, and integrity whose mission is to provide the best customer service for our patients.

Summary:

A Front desk/dental assistant position typically involves a combination of administrative and clinical tasks in a dental office. The primary responsibility of this role is to ensure that patients are welcomed and attended to in a professional and efficient manner. Here is a summary of the job responsibilities:

Responsibilities:

Administrative duties

• Develops and maintains doctor schedules to meet practice goals.
• Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Manage unscheduled list, asap list, treatment pending list, to ensure patients follow through to meet scheduling goals.
• Greet and check patients in and out for and after treatment.
• Educate and consult patients discussing treatment needs and presenting treatment plans.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
• Create month end reports and forecast monthly goals for the office and providers.
• Follows office procedures for patient referrals.
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
• General office duties and other duties as required.

Clinical duties:

• Assisting the dentist during patient treatments
• Sterilizing and setting up dental instruments
• Taking dental X-rays and impressions
• Performing basic dental procedures such as polishing teeth and applying fluoride treatments
• Educating patients on proper oral hygiene practices
• Providing post-operative care instructions to patients

Requirements:

Good telephone etiquette. Exceptional organizational skills. Excellent customer service skills.

Bilingual (English and Spanish) preferred.

To excel in this role, candidates should have excellent communication and organizational skills, as well as the ability to work well under pressure. Additionally, a basic understanding of dental procedures and terminology is preferred.

Please submit your cover letter and resume. Phone calls are not permitted.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Alexandria, VA 22306: Relocate before starting work (Required)

Work Location: In person