Front Desk Receptionist/Administrative Support Staff

Act as receptionist for the Meier Center. Greet all clients, staff and visitors. Serve as first point of contact for those who utilized main business number. Maintain office supplies, perform general clerical duties and data entry, answer incoming telephone calls and provide administration tasks, specifically for Ex Dir and VPs who office from the building. Keep track of employee schedules. Assist billing and records management team as assigned and assist therapy team as needed. Help keep space tidy and organized.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Provide a professional, warm and welcoming presence in person and by phone for all visitors, staff and clients to the building.

Answer and direct incoming telephone calls.

Demonstrate detailed knowledge about the agency so that clients, callers and visitors can be routed efficiently and appropriately.

Welcome visitors or clients as they enter the building and alert the person they are there to see.

Keep track of therapists’ schedules and case assignments—remote and on-site, know who is in which office, maintain sign-in book.

Oversee Front Desk requests.

Perform filing, copying, collating or other office clerical duties, specifically for management, and for others as time allows.

Maintain office supplies.

Record problems and direct them to the appropriate personnel.

Perform data entry as needed.

Assist in keeping common areas clean and organized.

SELF-MANAGEMENT
Respect confidentiality of client/agency.
Participate in Performance and Quality Improvement activity is required by each employee.
Behave in honest, fair, and ethical manner; demonstrate consistency in words and actions; model high standards of ethics.
Treat others with courtesy, sensitivity, and respect.
Assess and recognizes own strength and challenges and pursues self-development.
Deal effectively with pressure; identify skills to build resiliency in self.
Listen effectively and communicate clearly and effectively both orally and in writing.
Adapt to new information, changing conditions, or unexpected obstacles.
Adhere to agency Trauma Informed Care principles.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED), Associates Degree preferred; minimum of one year experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

None

The employee in this position must have the ability to use general office equipment, type and perform data entry and use computer software, including Windows and EXCEL documents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

ADDITIONAL REQUIREMENTS
Must be at least 21 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen and have a valid driver’s license and proof of insurance.

Diversity & Inclusion:
Synergy Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We feel our staff, interns and volunteers are among our most valuable assets. The collective sum of the individual difference, life experience, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy represents a large part of not only our agency culture but our reputation as well.
We embrace and encourage our staff’s, intern’s and volunteers’ differences in age, race/ethnicity, religious creed, ancestry, color, sex, disability, national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veterans status or any other characteristic that makes us unique.
Non-Discrimination:
Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.