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SalaryDue to our continual growth, the Elite Sports Cubs are searching for exceptional part-time and full-time team members for our Mequon location. We are always interested in friendly, highly motivated people who exemplify our Core Values: Professionalism, Ownership, Team, Quality, Celebration.
As a Front Desk Team Member, you will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Elite Sports Clubs products and services. Proactively meet the needs of members and accurately answer questions.
Responsibilities:
- Greet and service members in a friendly and professional manner at all times
- Attentively and promptly respond to member needs
- Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account
- Process sales transactions for members, including program, service and product payments
- Collect and properly pass along member paperwork, including address changes, electronic funds transfers, and payments, etc.
- Ensure that all phone calls are answered professional and forwarded to the appropriate staff members
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