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Form of workQuadMed is looking for a BilingualMedical Receptionist to join our team at our West Allis, WI Health Center serving Quad employees and their families. Be a part of the team dedicated to providing comprehensive, accessible care and superior evidence-based medicine through innovative practices focusing on wellness and prevention.
The Medical Receptionist provides support with daily activities of a medical office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler.
Key Responsibilities
- Front desk reception
- Greets patients, answers phones, takes concise telephone messages and schedules appointments
- Provides patient with all necessary registration forms, and gives instructions on completion of forms.
- Processes, codes, and completes insurance claims forms
- Uses communication skills with proper medical terminology
- Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
- Arranges for hospital admissions and outside referrals
- Performs other position related duties as assigned
- Purchases and maintains supplies and equipment
- Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
Job Requirements
Education
- High School diploma or equivalent
Experience
- One year of medical reception experience strongly preferred
- Bilingual (Spanish) required
Certificates, Licenses, Registrations
- Current CPR (BLS) certification or must be obtained within 60 days of hire
Knowledge, Skills & Abilities
- Excellent customer service skills required
- Ability to be a team player, detail oriented, accurate, and efficient
- Strong communication and interpersonal skills
- Work in a fast-paced environment and work well under pressure
- Patient, possess compassion and uphold HIPAA standards
- Medical Terminology preferred
- Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion
