Front Desk Receptionist (Bilingual)

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Receptionist. As the first point of contact for our dental clinic , you will play a crucial role in providing excellent customer service and ensuring smooth operations at the Front Desk. If you have strong organizational skills and enjoy interacting with people, we would love to hear from you.

Job Description

• Receive telephone calls, welcome patients, and visitors by greeting patients and visitors, in person or on the telephone.
• Make sure all patient registration forms are filled properly and the patient information is put in the EMR/Open Dental software accurately.
• Make sure to scan all the relevant patient documents in EMR system.
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Optimizes patients’ satisfaction, provides time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Verify insurances and keep record of all verification in patient charts and provide services accordingly
• Assists in facilitating insurance claims of patients.
• Updates information in patient records
• Maintains cleanliness and organization of reception area
• Provide prompt services to all patients.
• Adhere to policy and procedures during all activities.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.
• Contributes to team effort by accomplishing related results as needed.
• Other relevant duties and assignments given by supervisor.

Regulatory & Compliance:

· Ensures adherence to legal requirements and government reporting regulations affecting OSHA, HIPAA, DOL, TWC and other regulatory bodies.

· Protects organization’s values by keeping information confidential.

· Maintains and comply organization and patient’s confidentiality in compliance with HIPAA/OSHA regulation and maintains honor and dignity of patients visiting the community clinic.

· Ensures compliance and adherence to the practice and the Ibn Sina Foundation’s management philosophy, and mission statements.

If you are a motivated individual who thrives in a fast-paced environment, we encourage you to apply for this position. Join our team and contribute to creating a positive experience for our clients.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77099: Relocate before starting work (Required)

Work Location: In person