Address
Form of workLocation: Remote, US
Description:
- As a Full Stack Developer-Digital Presales you will obsess over enabling our customers to create solutions working backwards from our customers' business challenges.
- You will define technical solution strategies and build mockup protypes that fit their strategic objectives using NICE Digital portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management and Digital Engagement solutions.
- You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking prototype solutions.
- You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our digital self-service solutions powered by AI.
- This is unique role, blending development and customer facing mockups that will require a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, and web programming skills.
- As part of this role, you'll be one of a handful of Digital domain experts at NICE. Your job will be to become a trusted advisor to both business leaders and IT executives.
- Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NICE customers.
- You will help support our Velocity Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our digital solutions, realize business value, and deliver exceptional results.
- This role will manage the Digital sales demo development lifecycle including the design, development, integration and maintenance of new and existing demo capabilities.
Responsibilities:
- Manage Demo Environment & Connectivity for Digital Solutions (SmartAssist, Bot Builder, Expert, Channels, Studio etc)
- Support Custom Demo Build Process.
- Engage in Customer Facing POV and integration requirements discussions.
- Scopingfor Advanced Digital Opportunities.
- Assist with PSE Technical Enablement of Digital solutions.
- Serve as Backup Demo Resource for Digital Sales Team.
- Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
- Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
- Engage customers in business, strategy, and ROI-based discussions to communicate how NICE can help deliver value by changing the relationship they have with their customers.
- Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them
- Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
Experience Requirements:
- Bachelor's degree in Computer Science or related field
- 5+ years of UI/UX Experience
- 5+ years of development experience
- 5+ years of Integration Experience
- Advanced understanding of HTML/CSS, XML, and UI/UX design
- Integration experience using web services and API Handling
- Experience with REST APIs and microservices
- Fluency in Python, JavaScript and Regex
- Understanding of C#, Groovy or/or Java based languages.
- Understanding of SQL Scripting
- Experience with development related platforms including GitHub, Jira and Figma
- Proficiency in Kotlin / Java / Swift used primarily in the development of native Android and iOS client applications
