Front Desk Receptionist

Perimeter Behavioral of Dallas is one of the premier behavioral health hospitals providing inpatient psychiatric treatment for children and teenagers, as well as senior adults. We are located on 22 acres outside of the metroplex in Garland, Texas. We offer relaxed, serene, and empowered surroundings to our patients. We strive to build a fully integrated, effective behavioral health care system.

If interested in joining our professional team, then apply today. Perimeter Behavioral Hospital of Dallas, Texas is conveniently located in Garland, Texas and has a beautiful facility with great staff. We provide quality care to children and adolescents in the surrounding area for behavioral health and mental health needs.

The Front Desk Receptionist is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested. In addition, the receptionist prepares weekday deposits, prepares monthly statements for mailing, assists with various clerical duties and projects as assigned, and may assist with completing appropriate paperwork for new admissions during after-hours shifts if assigned as well as maintain the Receptionist schedule and serve as back up as needed.

PRIMARY RESPONSIBILITIES

• Follow the facility guest relations program when greeting and assisting all visitors, ensuring all visitors sign the visitor log and obtain a visitor pass.
• Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings.
• Utilize the paging system to announce callers as required.
• If assigned, provide clerical support to admissions:
• Collate admission folder as required.
• Keypunch revised patient data as required.
• Ensure an adequate supply of pre-stuffed admission folders and distribute properly.
• Assist with miscellaneous patient account folders on a daily basis.
• Process all outgoing and incoming mail.
• If assigned, provide assistance to patients and employees, such as making change, checking valuables, providing meal tickets, and providing postage as requested.
• Complete a variety of clerical projects as assigned.
• Distribute and accept applications for employment.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance and punctuality.
• Support facility-wide quality/performance improvement goals and objectives.
• Maintain confidentiality of facility employees and patient information.
• Maintain schedule for the receptionists. Responsible for getting coverage for all shifts and be back up if unable to get PRN coverage.
• Inform the weekend receptionists regarding policy changes made during the week.
• Input authorization letters in patient files.
• Reconcile monthly Petty Cash for A&R Director.
• Reconcile daily dietary cash.
• Coordinate outside meetings with room assignments.
• Data entry step-downs into HMS.
• Stamp, date lab results and distribute.

KNOWLEDGE, SKILLS, AND ABILITY

• Knowledge of PBX switchboard operations and paging systems.
• Knowledge of all code procedures.
• Knowledge of computers and business software.
• Knowledge of basic business office clerical functions.
• Skill in organizing and prioritizing workloads to meet deadlines.
• Skill in telephone etiquette and paging procedures.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgement and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
• Ability to work in a fast-paced environment.
• Ability to meet corporate deadlines.
• Ability to react calmly and effectively in emergency situations.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

• Ability to sit for long periods, up to 8 hours.
• Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
• Ability to push and pull up to 10 lbs. (file cabinet drawers, computer paper boxes).
• Ability to see well enough to read handwritten and typewritten material.
• Ability to lift and carry up to 25 pounds to move transfer file boxes, data processing paper, newly admitted patient’s belongings, as required.
• Ability to frequently reach, turn and twist above and below the waist daily to retrieve files from top shelves to get office supplies from upper shelves in supply closet.
• Ability to hear and speak well enough to answer and communicate on the facility switchboard.
• Ability to handle a variety of repetitive tasks.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

• Telephone, switchboard and paging systems.
• Copy machine.
• Computer and various software packages.
• Calculator/10-Key.
• Facsimile machine.
• Postage machine.
• Policies, procedures, plans and program manuals.

Salary: $14.00 - $16.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

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