Front Desk, Program And Office Support

The position is Monday, Tuesday, Thursday, Friday from 10:00am - 4:00pm, with the possibility of extra hours. The position is part time and does not include health insurance.

The ideal Front Desk, Program and Office Support candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential for the person in this position. The goal for this position is to make our members and visitors feel comfortable and respected while on our premises.

Fluency in Spanish is required for this position. Fluency in additional languages is viewed as a plus.

Primarily you will answer the phones and greet and welcome visitors to the MSI Office, answering any questions they have, assisting with player registration, and directing them as needed. At the Front Desk, you are often the first point of contact for our members to meet and/or speak with: Your behavior and attitude must make an excellent first impression.

Additionally, you’ll be responsible for maintaining office supplies, and ordering new supplies when needed.

Furthermore, to support various programs at MSI, you’ll undertake a variety of administrative and program coordination tasks as needed, including carrying out important operational duties.

To succeed in this role, you’ll need to have strong organizational and communication skills, as well as a friendly and outgoing personality. Dedication and problem-solving skills are also important.

MSI EXPECTATIONS:

• Prompt, reliable, and professional communication
• Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
• Adhere to all organization policies and represent MSI with professionalism and integrity
• Maintain a positive attitude and personality
• Work independently and in a team environment
• Preferred – bilingual, especially Spanish
• Club loyalty, dedication and commitment
• Must be eligible to work in the USA and pass annual background check

Responsibilities/Duties:

• Answer phone calls and support visitors by providing information and assisting as needed
• Check, answer and forward emails as appropriate
• Exhibit polite and professional communication via phone, email and mail

• Ensure the Front Desk is kept in tidy and presentable
• Receive letters, packages, etc. and distribute them
• Maintain supplies inventory by checking stock to determine inventory level, anticipate needed supplies, place and expedite orders for supplies
• Assist and support MSI programs as needed
• Keep senior management informed with detailed and accurate information
• Communicate updates on status of projects or problems to the Executive Director and senior management
• Recommend improvements as appropriate

Required Skills/Abilities:

• Excellent time-management and organizational skills
• Outstanding verbal and written communication skills
• A friendly, approachable attitude is a must
• Fluency in Spanish is required, fluency in other languages is a plus
• Detail-oriented and efficient
• Problem-solving abilities a plus
• Proficient in MS Office and in database software

Education/Experience Preferred:

• BSc/BA diploma
• HS, Club, Collegiate or Professional Playing Background

Additional Requirements:

• Ability to lift 30 pounds.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen, and speak clearly on the telephone.
• Ability to work weekends, nights and irregular hours as needed.
• Ability to work in varying climates including extreme cold and heat.
• Ability to work in varying physical positions including standing, kneeling, seated, at height and the use of assistance equipment such ladders, lifts, and motor vehicles.
• Valid Driver’s License and safe driving record.
• Reliable transportation.
• Employment contingent upon successful completion of a background check

PERFORMANCE EVALUATIONS AND REVIEWS: Performance will be reviewed after the first 60 days of employment MSI will perform an annual review in December of each calendar year

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 24 per week

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: In person