Front Desk Patient Representative- Belmont

The Patient Representatives in our clinics are the first point of contact for patients as they arrive for their appointments. We are looking for individuals who embody our company's core values to provide quality patient experiences at CEENTA.

This position will greet patients as they arrive for their appointments in our Belmont office.

We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 95 years, and we are looking to add to our team.

As the largest multi-specialty practice on the East Cost - with nearly 20 locations throughout North and South Carolina, over 140 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services - we strive to hire the best staff possible to take excellent care of our patients.

Essential Duties and Responsibilities:

• Collect patient information necessary for office visit including demographics and insurance information and enter in Practice Management system.
• Manage communication from patients in person by phone, internet or other correspondence to schedule and/ or confirm patient appointments; including patients on a waiting or no show list to ensure they are seen in a timely manner.
• Create and release communication for patient education on location, provider, specialty and any necessary information needed prior to the appointment.
• Manage clinic A/R; collect balances from patients prior to appointment when appropriate, educate patients on payment expectations and arrangements.
• Maintain appearance of lobby and patient areas outside of clinical areas.
• Provide surveys to receive feedback from our patients to guarantee excellent patient care.

Core Competencies:

• Reliability and Dependability: Dependability and trustworthiness. Maintains acceptable attendance and punctuality.
• Customer Service: Demonstrate exemplary customer service to ensure a positive patient experience.
• Information Collection & Management – Able be able to collect, organize, and monitor patient information and clinical data accurately and efficiently. This data includes Protected Health Information (PHI), which must be handled in compliance with the Health Insurance Portability & Accountability Act (HIPAA).
• Analytical Thinking: Gathers clinical data including patient vitals, chief complaint, allergies and medications and assess possible alerts for the provider of abnormal data.
• Adaptability: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things and demonstrates openness to new organizational structures, procedures, and technology.
• Organizational Skills: Plans and organizes tasks and work responsibilities to achieve objectives. Sets priorities. Schedules and completes tasks in an appropriate time span.
• Patient Facing Communication: Ability to effectively communicate expectation of treatments and therapies. Educate patient using patient friendly wording to increase patient comprehension of medical service.

Education and/ or Experience:

High school degree or GED and a minimum of 1 year of related work history, preferably in a medical office environment.

Skills and Abilities:

• Customer Service and organizational skills, data entry, written and verbal communication skills, maintain positive team-oriented attitude with an attention to detail.
• Network computer software applications, practice management software and applicable electronic medical record software.
• Experience using EPIC is a plus but is not required.

Accountability:

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Patient Representative directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery, providing administrative and clinical support to the Providers.

Supervision:

The Patient Representative reports to the Practice Manager, as well as the Practice Supervisor and/or Office Coordinator when applicable.

This position has no supervisory responsibilities.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

• Occasionally assists with moving or positioning wheelchair bound patients, clinical equipment, and office supplies up to 300 pounds
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff

Mental Demands:

• Ability to problem solve
• Ability to work under pressure
• Ability to make quick decisions
• Ability to thrive in fast-paced environment
• Ability to use discretion and sensitivity

Position Type and Expected Hours of Work:

The Patient Representative in this role is the first point of contact for patients as they arrive for their appointments at the Pineville office.

This is a full-time position with core hours Monday through Friday 8:00 am to 5:00 pm.

Travel:

Travel to various CEENTA locations could be required dependent upon business needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice.

Equal Employment Opportunity Statement
The Company bases all applicant and employee employment decisions without regard to race, creed, color, religion, age, gender identity or expression, sexual orientation, pregnancy, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to employment including, but not limited to recruitment, placement, employee training and development, promotion, benefits, compensation, leaves of absence, position elimination, layoff, recall, termination, and all other terms and conditions of employment. The Company opposes racial injustice and racial inequality. We strive to provide a diverse workplace wherever employee’s background and experiences are important and bring value to us as an organization. Employees should bring any violations of this policy to the attention of Human Resources.

The South Carolina Pregnancy Accommodation Act protects individuals from employment discrimination for medical needs arising from pregnancy, childbirth or related medical conditions. The Act, which amended the South Carolina Human Affairs Law, also requires that employers provide reasonable accommodations for medical needs arising from pregnancy, childbirth or related medical conditions. Should you have any questions, please contact Human Resources.

Accessibility Accommodation Statement Charlotte Eye, Ear, Nose and Throat Associates is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment on the basis of such an individual’s disability. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact hr@ceenta.com.

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