Patient Care Consultant (Account Representative)

True You Weight Loss is seeking an experienced Patient Care Consultant (Account Representative) to join our growing team. Our team is forward-thinking, innovative, and collaborative.

About You

You have an inherent drive to serve people in their weight-loss journey. You are a learner; a hard worker and you want to win. You love amazing products, services, and value working in a growing small business. You are comfortable with some ambiguity as we figure out the best way to go-to-market and serve others. You will own the responsibility of converting leads into patients, and you’ll accomplish this by making connections and understanding a prospect’s needs. You will answer questions, discuss financing, and guide prospects through their decision. You can demonstrate your skills and will achieve success performing this role remotely through inbound/outbound phone calls, text, email, excellent customer service, and ongoing follow-ups with prospective patients.

About This Role

Strive to ensure that each patient’s experience is nothing less than exceptional starting with the initial contact and information-sharing process. This is a full-time remote position.

• Follow the defined sales and operational processes.
• Serve as first point of contact for patients by phone and create a strong, engaging relationship to ensure their initial and ongoing relationship with TYWL is exceptional.
• Seek to understand each prospective patients’ personal goals that define their ideal journey and guide them through the buying process (inquiry to consultation, then to procedure scheduling).
• Maintain thorough knowledge of all services and products and provide pre-treatment education and guidance with patients.
• Accurately gather and update patient information aligned with company policies and industry regulations.
• Schedule patient Consultation and Procedure appointments.
• Join Consultation with medical provider to support prospects needs.
• Maintain accurate and up-to-date documentation via the CRM.
• Monitor and follow-up on required payment of services.

Qualifications

• Associate degree required; bachelor's degree preferred.
• Two years of demonstrated success in a sales role; preferably from within a professional space such as elective healthcare, medical spa, cosmetics/plastics, fitness, or other related company.
• Experience coordinating care for patients in a service setting is preferred.
• Bilingual Spanish and English preferred.

What We Offer

• Competitive pay based on the incumbents’ qualifications.
• Comprehensive benefits including Medical, Dental, Vision, Life, Disability, and Accident plans; EAP Work/Life Program; paid time off and paid holidays; and 401k Plan.

About True You Weight Loss

True You Weight Loss is the first and only physician-founded and managed organization dedicated to endobariatric weight loss. Endobariatrics is a new field of medicine and we are at the forefront providing safe, effective, non-surgical, outpatient weight loss procedures that deliver surgical-level outcomes for our patients allowing them to fully experience life again. At True You, weight loss and wellness is all we do. Our focus on weight loss solutions means our patients know they are getting the very latest and best. We are a team of dedicated professionals including MDs, NPs, RNs, CRNAs, and RDs. We are exceptionally good listeners, guides, and coaches. Most importantly we are passionate and love lifting our patients up through their weight-loss journey in a safe, professional, and customer-focused manner.

True You Weight Loss is committed to nondiscriminatory employment practices. All employment decisions are based on business needs, job requirements, and individual qualifications.