Front Desk Shift Lead

Position:Front Desk Shift Lead

Category: Part-Time

Compensation: Starting at $14/hour

RIDE is a unique, upscale, boutique exercise studio that values community and inclusivity. We are seeking professional, smart, highly personable, and customer centric candidates who will perform their duties with enthusiasm.

Responsibilities:

• Provide RIDErs with the highest quality customer service.
• Handle client issues and concerns in a positive and timely manner, followed by communication of all customer issues and resolution to management
• Partner with Studio Management in executing daily studio operations.
• Ability to prioritize and multitask within a fast-paced environment.
• Assist with training and development of new hires and Front Desk team.
• Operate as the manager on duty, in the absence of the Studio Manager or Assistant Studio Manager.
• Check in all clients and ensure that they are successfully set up for their RIDE.
• Ensure that the studio is sanitized and turned in a timely manner immediately after classes conclude.
• Ensure that the studio is up to RIDE standards of cleanliness and appearance at all times.
• Ensure bike issues are recorded.
• Maintain proper merchandising and sell through of all retail products.

Requirements:

• Experience in hospitality, luxury brand retail or health & fitness a plus.
• 1-2 years previous customer service experience required.
• Passion for fitness and our product.
• Exceptional organizational skills.
• Strong computer skills.
• Ability to work 10-30 hrs/week.
• Availability to work evenings, weekends and some holidays are required.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: No less than 10 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Group fitness: 1 year (Preferred)

Ability to Commute:

• Austin, TX 78746 (Required)

Work Location: In person