Front Desk Medical Receptionist

Front Desk Medical Receptionist

We are looking for a Receptionist to work our Front Desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the medical practice. You will coordinate front-desk activities, including but not limited to scheduling appointments, answering phones and checking in and out patients. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with medical emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the Front Desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Direct patients to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Scheduling appointments
• Checking in and out patients
• Assisting patients with concerns

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• EHR experience
• Medical office experience

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Cardiology

Schedule:

• Monday to Friday

Experience:

• Medical Office: 1 year (Required)

Work Location: In person