Front Desk Manager

Job description

Hotel Front Desk Manager

****Courtyard by Marriott Hotel ****

Wayne Fairfield, New Jersey
Position Details:

We are seeking a Full-Time High Energy Front Desk Manager to join our Amazing Team. (PM SHIFT A MUST)

Full Job Description

PRIMARY PURPOSE: Responsible for supporting the General Manager and AGM in operations, including guest and employee satisfaction, revenue generation, overall financial performance of location, and ensuring quality service and standards. General Manager in Training. Current/Former Front Office Supervisor, Front Office Manager, or PM Manager a plus.

EXPERIENCE AND EDUCATION: At least 5 (five) years of hotel operations experience with a minimum of 3 (three) years being in management level position. High school diploma or GED required. Advanced degree is hospitality or business preferred but not required.

PRIMARY FUNCTIONS:

Operational and Financial Management

• Assists in ensuring that brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements.
• Assists in managing the operation of all property departments.
• Promotes both Guarantee of Fair Treatment and Open-Door policies.
• Verifies that a viable key control program is in place.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with AGM and GM.
• Provide support to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan and capitalize on all revenue opportunities.

Supporting Associates:

• Leading: Motivate, coach and train team Associates, support goals and hold team Associates accountable, and provide appropriate feedback, rewards, and recognition.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Helps to ensure that staffing levels are appropriate to exceed guest expectations.
• Always extend professionalism and courtesy to all associates and leads by example demonstrating self-confidence, energy, and enthusiasm.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by and adheres to Prestige Hospitality standards as well as brand standards.
• Ability to analyze service and quality issues, identify training needs, ensure implementation of training to optimize results, and adhere to Prestige Hospitality’s and the brands training guidelines and policies.

REQUIREMENTS:

• Ability to maintain high visibility throughout the property.
• Excellent verbal and written communication skills.
• Ability to always work as a team player with both associates and guests.
• Demonstrated ability to help influence guest and associates.

Benefits:

• Advancement Opportunities throughout our organization - We promote from within!
• Competitive Salaries
• Within 90 days
• Medical Plan
• Dental & Vision Insurance
• Life Insurance w/supplemental Life available
• Weekly Pay
• Vacation and Sick Time
• Ongoing development
• Flexible schedules
• Stability and growth
• Fun, Energetic Work Environment
• Direct Deposit
• ...And Our AMAZING Prestige Hotels Culture!!

About us. Prestige Hospitality Group® is rapidly expanding to serve many hospitality needs. Our robust portfolio consists, Marriott, Hilton, and IHG brand hotels,
Our mission. Create positive lifelong emotional connections with our teammates and our guests. Prestige Hospitality Group® takes pride in training, developing, and promoting what it considers the hospitality industry's most talented employees.

Apply today to become a part of the Prestige Family!!

We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 3 years (Required)
• Hotel management: 3 years (Required)

Work Location: In person