Front Desk Associate

We are seeking a dynamic and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent Night Auditor, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is a memorable one. You will work closely with our dedicated hotel staff to deliver superior customer care, provide assistance, and create a positive guest experience from check-in to check-out.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests when possible
- Provide information about hotel services, amenities, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Maintain a clean and organized Front Desk area
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel departments to ensure smooth operations
- Coordinate room status updates with the housekeeping department, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Work with the engineering and maintenance division to address guest room maintenance needs.
- Utilize persuasive selling techniques to promote room bookings and other hotel services.
- Stay informed about daily activities and meetings within the hotel.
- Report any unusual occurrences or guest requests to the manager or assistant manager.
- Resolve guest complaints professionally and courteously.
- Maintain guests' privacy and confidentiality.
- Uphold a high level of professional appearance and demeanor.
- Perform other duties as assigned.

Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and phone etiquette is a plus
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to build rapport with guests
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills

Note: Bilingual or multilingual candidates are encouraged to apply.

At our hotel, we value our employees' contributions and offer competitive benefits packages. Join our team today and enjoy the following perks:
- Competitive pay
- Opportunities for career growth and advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services
- Positive work environment with a supportive team

If you are passionate about providing exceptional guest service and have the necessary qualifications, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Fort Lee, NJ 07024: Relocate before starting work (Required)

Work Location: In person