Front Desk Manager

Bare Necessity Wax & Spa

FRONT DESK MANAGER - JOB DESCRIPTION

JOB SUMMARY

This position contributes to Bare Necessity Wax & Spa success by ensuring total client satisfaction, especially relating to the service clients receive in all areas of the Front Desk, through interaction that exceeds expectations; with a focus on our standards.

JOB FUNCTIONS

• Take a lead role in directing Front Desk receptionists and, estheticians, when required.
• Ensure all established guidelines and polices are adhered to. This includes but is not limited to:
• Staff should follow the correct arrival procedures with special emphasis on asking/advising and obtaining necessary information such as departure times, times of room servicing, etc.
• Follow and implement the cancellation and no show procedures.

• Assure staff is aware of and update client information.
• Maintain the Front Desk clean/tidy and in stocked condition with stationery supplies.
• Take detailed inventory of products for sale and for use in service rooms.
• Analyze guest reviews, and follow up with provider to ensure 100% satisfaction.
• Ability to book appointments.
• Communicate with estheticians to ensure all guest needs are completed.
• Be fully aware of all emergency procedures.
• Act in a professional manner in all situations equally with clients as well as peers.
• Greet all clients coming and going through the lobby area.
• Answer the phone system in a professional manner.
• Perform additional duties as requested.
• Ensure Team Members have a current knowledge of all services offered, promotions, local area and other general product knowledge necessary to perform their duties
• Handle cash and run to bank when change is needed
• Close guest accounts at the time of check out ensuring the client’s service was enjoyable, resolving issues as necessary

SUPERVISORY RESPONSIBILITIES:

• Carry out supervisory responsibilities in accordance with organization policies/applicable law.
• Train new front office staff, especially in areas of the Front Desk and appointment booking.
• Supervise Front Desk Receptionists to ensure exceptional service, and that policies and procedures are being followed correctly
• Monitor the schedule of estheticians daily in case of a late start or early departure.
• Create Front Desk monthly schedule, ensuring appropriate coverage. Front Desk Manager is expected to work any lapses in coverage.
• Develop, implement and update (as necessary) a Training Guide for Front Desk.
• Make sure staff is completing daily tasks.

JOB REQUIREMENTS

• Ability to maintain a pleasant disposition and function efficiently in high-stress/pressure work environments. Solid interpersonal skills and a positive attitude are a must.
• Computer experience is needed.
• Good telephone voice and excellent/professional communication skills are required.
• Ability to listen effectively, to speak and write English clearly.
• Detailed and sales oriented.
• Ability to multitask.
• Ability to use a booking system and troubleshoot software problems
• Hearing and visual ability to observe and detect signs of emergency situations.
• Attendance, as scheduled, is a critical element in all positions at Bare Necessity Wax & Spa
• Familiarity with waxing and facials is a plus.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Work Location: In person