Front Desk Manager

Job Summary

• This is primarily a 2nd shift position, 2pm-12am 5 days per week
• Weekend coverage needed consistently - If you are looking for weekends off, this is not the job for you
• The position reports to the Director of Front Office Operations
• Starting Wage: $62,4000

Job Summary

The Front Desk Manager ensures good communication between all departments and the front office to better Serve our guests. Responsible for hiring, training, and development of all associates working for the Front Desk. Counsel's supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.

Essential Duties and Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancelations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Additional Duties

• Keep Front Desk clean, tidy and supplied with all the necessary supplies.
• Greet, communicate with and welcome guests.
• Keep the office in order.
• Answer all the customers' questions and address their complaints.
• Answer all incoming calls and redirect them or keep messages.

Essential Behavior Requirements

• Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations.
• Education or Experience- High school diploma or GED equivalent; no prior experience is required.
• Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation.
• Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.
• Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.

Physical Requirements

• Ability to pass physical exam, drug test, and background check
• Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
• Primarily inside environmental conditions

Our unique position in the hospitality industry is a direct result of valuing people first. Owners, managers, associates, customers, and communities - peoples' needs drive our management style, generating programs that inspire value and automate profits.

Growth and sustenance in a highly competitive industry require a winning team with a high level of principle and strong moral character. It is with this belief we have structured our hiring mechanism that enables Linchris teammates to trust each other and, in the end, help customers as a united family. The measure of our success as a leading hotel management company is only an aggregate of these individual satisfactions turning into results.

Our path is set and our mission is to follow it to a better future together.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Voluntary Life Insurance and Disability Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Discount Hotel Rooms
• Weekly Pay
• Opportunity for Advancement