Assistant Front Desk Manager

Assistant Front Desk Manager

The Manhattan Club, New York City’s first Timeshare property is seeking an Assistant Front Desk Manager.

A residence-style Boutique Timeshare, the Manhattan Club provides endless possibilities for the enjoyment of its guests. The Manhattan Club introduces a unique experience; blending a vacation ownership retreat with a luxury suite hotel. Centrally located in midtown Manhattan, it is convenient to many of New York City’s extraordinary and exciting attractions, encouraging our Owners and Guests to experience the pace of the City by day and feel the pulse of the City by night.

This position will oversee the daily operations of the Front Desk which includes but is not limited to:

· Ensuring the department’s members provide the highest level of customer service;

· Effectively handle any incidents and concerns in a professional manner;

· Supervise, train, and develop staff;

· Promote meaningful relationships and customer service in a fast paced, structured environment;

· Lead by example, consistently conveying a positive attitude, passion, and pride in work;

· Fill in all shifts including overnight and weekends.

Job Requirements:

· Bachelor’s Degree in Hospitality Management or a related field preferred;

· 2+ years of Front Desk experience in a large hotel;

· Strong organizational skills, ability to multi-task and be detail oriented;

· Excellent customer service and interpersonal skills, a true team player;

· Excellent oral, verbal, and written communication skills, Bi-lingual a plus;

· Flexible and willing to cover all shifts including days, nights, overnights, weekends, and holidays;

· Professional appearance and excellent attendance and punctuality;

· Familiarity with Microsoft Windows applications, particularly in Excel.

Physical Requirements

· No schedule restrictions, must be able to work AM/PM/Overnight, including holidays and weekends.

· Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

· Ability to stand during entire shift.

Benefits

· In addition to a competitive salary, The Manhattan Club is proud to offer a comprehensive benefits package. This includes medical and dental insurance for eligible employees and their dependents. Short and long-term disability, a 401(k)-retirement savings account, flexible spending account, dependent care spending account, and transportation spending account. There is also a company sponsored life insurance policy as well as opportunities for professional growth and development.

EOE

Job Type: Full-time

Pay: $70,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Hotel management: 2 years (Required)

Work Location: In person