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SalaryNEW to the Downtown/ Rainey area. We are the Fairfield Inn & Suites Austin Downtown.
We are looking for talented Guest Service Representatives who shine bright in guest engagement.
A little bit about of our hotel.
17 floors , 130 Guest Rooms, two bars, rooftop multipurpose room . roof top Jacuzzi.
Come be part of our opening team!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Answer phone calls, take messages, and redirect calls as necessary
- Respond to guest inquiries and resolve any issues or complaints promptly
- Maintain a clean and organized Front Desk area
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and phone etiquette
- Knowledge of hospitality management principles is a plus
- Strong interpersonal and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in multiple languages is an advantage
- Experience with night audit procedures is desirable
If you are passionate about providing excellent customer service in a hotel setting, we invite you to join our team as a Front Desk Agent. As a key member of our hospitality team, you will be responsible for ensuring our guests have a pleasant stay from check-in to check-out.
In addition to competitive pay, we offer the following benefits:
- Paid time off
- Employee discounts on hotel stays
If you meet the qualifications listed above and are excited about the opportunity to work in the hotel industry, please submit your application online. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
