Customer Service Specialist

Yang Orthodontics invites applications for the role of Customer Service Specialist within our front office team. Situated in the vibrant communities of Newtown & Langhorne, our practice is recognized for its commitment to excellence in orthodontic care. Our team is driven by a passion for delivering exceptional service, fostering a supportive environment, and contributing positively to the lives of our patients.

As a Customer Service Specialist, you will be at the forefront of enhancing our patient experience. Your primary responsibility will be to ensure a seamless, compassionate, and efficient interaction with our patients throughout their journey with us. This role demands a deep understanding of patient needs and a dedication to exceeding their expectations in every aspect of service.

Core Responsibilities:

• Patient Engagement: Initiate contact with new patients, verify insurance benefits, and coordinate with referring dentists to prepare for a comprehensive first visit.
• Appointment Coordination: Manage the scheduling, confirmation, and follow-up of appointments, demonstrating our commitment to patient convenience and care continuity.
• Patient Reception: Provide a warm and informative welcome to new patients, including office tours, to foster a comfortable and reassuring environment.
• Versatile Support: Exhibit adaptability by multitasking and providing comprehensive support across various office functions, including the submission of insurance claims and coordination of patient benefits. Additionally, contribute to the maintenance of a sterile and efficient clinical environment, offering assistance in clinical operations as required.
• Treatment Planning: Collaboratively work with patients and their families to outline treatment options, tailor payment solutions, and clarify the orthodontic process, reinforcing our patient-first philosophy.
• Data Integrity Assurance: Ensure the accuracy and reliability of all data and chart entries through careful auditing and verification. This key responsibility is essential for maintaining high standards of patient care and operational efficiency by upholding precise patient records and supporting seamless treatment processes.
• Marketing and Community Outreach: Engage in marketing initiatives, build relationships with local dental professionals, and generate content for social media to enhance our presence and patient engagement within the community.

Requirements:

• At least 1 year of experience in a Customer Service, sales, or dental front office role; experience within an orthodontic setting is preferred.
• Demonstrated ability to organize, prioritize, and manage tasks efficiently with a keen attention to detail.
• Strong interpersonal and communication skills, with a proven track record of building meaningful relationships with clients or patients.
• A team-oriented mindset, with a willingness to support colleagues and contribute to a positive workplace culture.
• Knowledge of social media management and marketing strategies is desirable.

This full-time position offers a competitive salary package reflective of your experience and competencies. Our office maintains a smoke-free environment to ensure the health and safety of our staff and patients.

Interested candidates are requested to submit their resume along with a cover letter. The cover letter should include your salary expectations and a personal statement outlining why you believe you are the ideal candidate for the Customer Service Specialist position. Completion of a pre-employment assessment is required to ensure a perfect alignment between your skills and our office culture.

Yang Orthodontics is eager to welcome a new member to our team who is passionate about making a difference in our patients’ lives through unparalleled Customer Service. Join us in our mission to provide exceptional orthodontic care in a friendly and professional environment.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• dental: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Langhorne, PA 19047: Relocate before starting work (Required)

Work Location: In person