Front Desk Coordinator

The Front Desk Coordinator is responsible for all clinical check-in and check-out procedures before and after a patient visit. This role is responsible for gathering patient information and performing routine clerical duties. The Front Desk Coordinator maintains the patient medical records, prepares personal forms, verifies patient information and resolves routine office problems that may arise in a high-volume clinic. Pelican State Outpatient Center takes pride in providing the highest level of care to our Urgent Care and Occupational Medicine patients and clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet patients, families, and visitors to the facility
• Notifies appropriate personnel of patients arrival
• Escorts or arranges escort to assigned room or station
• Keeps patient informed if there is excessive waiting time
• Assists in coordination of patient flow
• Gathers all patient information including name, address, age, emergency contact, attending physicians, and individual or insurance company responsible for payment.
• Enters patient information for admitting and routing to appropriate department
• Assists patients with paperwork and explains practice policies
• Answers phone in a timely and professional manner, and relays information in an accurate and concise manner
• Serves as a source of information for patients and families
• Insurance verification
• Informs patients of their anticipated financial liability
• Checks patients out, collects payment, gives receipts, and balances cash drawer
• Files charts and all documents and correspondence
• Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas
• Responds to requests for information from medical records file requested by Physicians
• File results of laboratory tests and other procedures to records
• Scan materials or copy records and examine materials for legibility
• Company with all HIPPA regulations to maintain patient privacy
• Assists in patient satisfaction surveys