Front Desk Coordinator

Flying S Titles & Escrow is a subsidiary of Title Financial Corporation (TFC). We are looking for a Front Desk Coordinatorto join our team in Shelby, MT. TFC is a family-owned company providing Title and Escrow Services Since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, committed to do the Right Thing, Take the Smart Risk, believes Attitude is Everything and Everyone has the Opportunity to Make a Difference then keep reading.

The ideal team member:

Enjoys working with people, is customer service oriented and pride themselves on giving a great first impression to those calling or coming through the front door. Enjoys working in a fast-paces environment and has the ability to complete tasks in an accurate and timely manner. Communication skills and the ability to problem solve is essential.

Mus be customer service oriented and pride themselves on giving a great first impression to those calling or coming through the front door. Must be able to complete tasks in an accurate and timely manner and be able to function in a high-paced environment. Must have excellent communication and customer service skills with the ability to problem solve and meet deadlines. Computer skills is a must including basic navigation, ability to learn new programs, and previous experience with Google or Microsoft platforms. A High School Diploma or GED is required with at least 1 year of related experience is required. Previous experience in Title or Escrow or Banking is a plus!

About the position

This position is responsible for answering and directing phone calls to the appropriate person. The position is typically the first person that is seen when someone arrives in the office and should provide the guest with a great experience. This includes greeting them, directing them to the appropriate place and proving excellent customer service. The position also provides administrative and clerical support to the escrow department and is responsible for opening orders. Responsible for accurate and timely delivery of title orders.

This position reports to the President, County Manager.

Job Duties Include:

• Answers telephone calls and routes to appropriate individuals or departments. Takes accurate messages in a professional and courteous manner.
• Professionally and courteously greet clients and addresses their questions and concerns. Direct clients to appropriate individual or department as needed.
• Accepts earnest money and provides the applicable party(s) with an accurate receipt. Deposits earnest money in accordance with Company policies and procedures and customer requirements.
• Processes title orders received from clients via email, fax, telephone, in person, etc. by
• inputting data into the current production system in a timely and accurate manner, while

following company policies and procedures.

• Checks information such as order information, legal descriptions, addresses, buyer/seller names and property data and verifies the completeness and accuracy of order. Obtains needed information and clarification from the appropriate co-worker.
• Research, create and deliver information and reports required for property profiles such as chain of title, tax statement, assessments, plat maps, demographics, legal descriptions and parcel numbers
• Ability to perform a variety of clerical tasks which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning of documents, recordings, obtain assessments and light bookkeeping.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable and regular attendance.
• May be required to use a company car or personal car to deliver information to clients, customers, banks, courthouse etc.
• Other job duties as required.

We offer:

Competitive benefits plan including paid medical, dental, and vision for company employees with some contribution toward spouse or dependent coverage. In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off plus employees are eligible for 11 paid holidays from day one of employment and volunteer time off to give back to our local communities. We also offer company provided employee assistance program and a wellness program at no cost to employees.

Insured Ttiles is an equal employment opportunity employer. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential function of the position. Applicants offered a position must be able to pass a pre-employment background and MVR check.