Front Desk Concierge

General Atlantic is a leading global growth equity firm with more than four decades of experience providing capital and strategic support for over 495 growth companies throughout its history. Established in 1980 to partner with visionary entrepreneurs and deliver lasting impact, the firm combines a collaborative global approach, sector specific expertise, a long-term investment horizon and a deep understanding of growth drivers to partner with great entrepreneurs and management teams to scale innovative businesses around the world. General Atlantic has over $72.6 billion in assets under management inclusive of all products as of September 30, 2022, and more than 220 investment professionals based in New York, Amsterdam, Beijing, Hong Kong, Jakarta, London, Mexico City, Miami, Mumbai, Munich, San Francisco, São Paulo, Shanghai, Singapore, Stamford and Tel Aviv. For more information on General Atlantic, please visit: www.generalatlantic.com .
Position Summary
General Atlantic is actively seeking a highly skilled Front Desk Concierge for our New York City office. This person will partner with our current Front Desk Concierge, teaming to maintain seamless service for all guests in our New York City office. We are looking for someone who enjoys working with people and is excited to leverage new technology and tools relating to office management.
Responsibilities

• Answer telephone calls and directs callers to appropriate associates.
• Booking meetings in company specific software and enter guests in security system.
• Provide callers with general information, including company address, directions, and other related information.
• Meet and greet guests as they enter the office while providing excellent hospitality and addressing their needs.
• Assist with Zoom connections and/or audio dial-in of meetings. Coordinate with IT as needed.
• Maintain front of house conference center including all meeting rooms, phone rooms and common lounge spaces.
• Use intercom/voicemail system to announce appointments and calls.
• Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner and escalate to management as needed.
• Place catering orders for meetings and office events.
• Hours will be from 9:30 - 5:30 pm Monday through Friday with some overtime as needed.

Qualifications

• Bachelor's Degree is preferred
• 5+ years in customer service and receptionist type role.
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff.
• Able to demonstrate problem resolution skills.
• Able to work effectively with all departments, associates, management, visitors, and customers from diverse backgrounds.
• Ability to manage multiple tasks simultaneously while prioritizing and detail oriented.
• Demonstrate the highest level of ethics and integrity, and confidentiality.

General Atlantic offers a robust reward program to all employees that will support you and your family, maintaining fulfilling, secure and healthy lives now and into the future, which includes but is not limited to medical insurance, retirement savings contributions, mental and physical health resources and an equal pay program that allows you to earn a base salary of 60,000-75,000 USD of which the exact amount offered will be driven by the degree to which you meet role requirements, additional special skills and experience. Additional reward programs, such as annual discretionary bonuses and long-term incentive programs, are available for eligible employees and are offered as recognition for performance and one's contributions towards the organization's success.
General Atlantic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
By completing this application, you are consenting to General Atlantic's processing and use of your personal data. Information on how General Atlantic will use and process your data can be found here: https://www.generalatlantic.com/privacy-policy/