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Form of workGet To Know Us:
We are a Senior Living, hospitality, and resident care organization that offers a generous wage along with paid time off and affordable health insurance. This is backed with our 40 years of experience with over 100 years of leadership experience alongside countless years of experience each associate brings. We invite you to apply for a position and grow with a fast-growing organization which is dedicated to best-in-class care.
Our Culture:
You are the key to making a difference in the lives of others.
We are a Senior Living, hospitality, and resident care organization that offers a generous wage along with paid time off and affordable health insurance. This is backed with our 40 years of experience with over 100 years of leadership experience alongside countless years of experience each associate brings. We invite you to apply for a position and grow with a fast-growing organization which is dedicated to best-in-class care.
Our Culture:
You are the key to making a difference in the lives of others.
Our culture is built on three brand pillars that are foundational to everything we do. These pillars are more than just ideologies - they embody our mission and are woven into every service and program we design. These pillars are how we bring our values to life - to create a lasting impact that enhances and enriches the lives of our residents and their families every day and in every way.
Position Summary:
Position Summary:
The Concierge is the Front Desk receptionist for the community, meeting and greeting residents and the public and handling a variety of clerical duties.
Essential Responsibility
Essential Responsibility
- Greet and assist residents and visitors in a polished, professional, discrete manner. Manage the Front Desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. Inform residents or staff of the arrival of guests, packages, and flowers.
- Accommodate residents’ requests for assistance - referring to other staff as necessary.
- Provide marketing information to visitors.
- Assist Activities Department with program / event reservations; collect program / event fees; maintain accurate records.
- Maintain and regularly update databases of resident general information and update/distribute resident phone lists. Handle other clerical duties as assigned.
- Support other departments as needed to ensure high quality resident service.
- Demonstrate positive resident relations and facility’s quality care and service standards to residents, families, and guests. Maintain a positive, cheerful attitude at all times.
- Perform other duties as assigned. Attend in-service classes and staff meetings
- Greet visitors and manage the Front Desk/reception area
- Perform a broad range of administrative and clerical functions of a confidential or specialized nature on a regular basis
- Prepare, compose and initiate accurate and timely correspondence, memoranda, presentation material and reports as needed
- Manage information; organize and maintain paper and electronic files, ensuring files are updated and maintained as needed
- Perform various special projects as needed
- Perform other duties as assigned
Skills:
- Must be PC literate
- Advanced level proficiency in Microsoft Office, internet, web-based and job specific software applications
- Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills
- Knowledgeable of company policies, practices and operations
- Must be flexible, able to balance multiple tasks and changing priorities, and possess exceptional interpersonal skills
Minimum Job Qualifications
- High school diploma or equivalent (GED)
- At least 1 year of related work experience
Aviva Senior Living is an Equal Opportunity Employer and a Drug Free Workplace.
