Spanish Language Interpreter/Front Desk-Scheduling

Spanish Language Interpreter/Front Desk-Scheduling
Full-Time | Non-Exempt
Weekdays | 8:30 a.m. - 5:00 p.m.
Posted: 02/21/2024
Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.
At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.
We offer:

• Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, Vision, FSA
• Company paid long term and life insurance
• Generous paid time-off
• Retirement savings plan with employer match

Our mission statement:
"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."
-Respect for Culture Excellence Leadership-
If our beliefs resonate with you, we want you, and encourage you to apply at IHB.
JOB SUMMARY
Serve as interpreter for the IHB clients and patients with limited English proficiency whose primary language is Spanish.
ESSENTIAL FUNCTIONS

• Provide medical interpretation for Spanish-speaking patients in IHB Medical and Dental clinics when needed.
• Cover Central Registration desk during hours of operation as scheduled.
• Schedule appointments using EPIC via phone/face to face.
• Verify insurance, schedule appointments, and assist with patient registration.
• Collect upfront payments, co-pays, payments for pros work (dentures, partials, etc.) from patients following current process and procedures.
• Print Daily Balance report as needed.
• Retrieve messages from Spanish telephone line daily and respond to message, confirm or cancel/reschedule appointments.
• Assist with interpreting forms to Spanish as requested.
• Provide cultural information to staff and patients.
• Other duties deemed necessary by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be fluent in Spanish and English languages.
• Ability to work under pressure and within time constraints of multiple busy clinical departments.
• Excellent people-skills, reliability, flexibility, and attention to detail.
• Familiarity with standards of patient confidentiality and ability to adhere to these standards.
• Knowledge of and ability to adhere to Indian Health Board policies including Attendance Policy.
• Ability to understand and meet the needs of the patient through respectful, courteous and caring interactions with patients, families and other health professionals.
• Knows, understands, and adheres to organizational policy related to the patient's rights for confidential care.
• Knowledge and respect of the American Indian culture.
• Actively participates and works positively, flexibly, and cooperatively in a team effort to accomplish the goals of the Indian Health Board of Minneapolis.

TRAINING AND EXPERIENCE

• Associate degree in a health-related field is desired.
• A minimum of 40 hours of interpreter training required.
• Two years Spanish interpretation experience in a medical setting is preferred.
• Medical terminology knowledge preferred.
• Computer experience preferred.
• Experience with Electronic Health Records scheduling (EPIC a plus)

PHYSICAL DEMANDS
Work is active, involving walking, standing, bending, and carrying light items such as papers, books, charts. No special physical demands are involved.
HIPAA
IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.