Front Desk Clerk

Responsibilities:

• -Capable of doing all the shift depends on the assigned schedule: (7:00am to 3:00pm/ 3:00pm-11:00pm/ 11:00pmto7:00am).
• -capable of doing 2 night shifts, 1 afternoon shift and/or 1-2 morning shift
• -capable of doing 30-40hrs a week
• -expect weekend shift
• -Atleast 1-2 years experience in hospitality
• -Manage the registration process and ask if guests have a prior booking
• -Ask for identification and ensure that the provided credentials are accurate
• -Operate hotel booking system, take calls and provide information and transfer calls
• -Take reservations over the telephone, through emails and in person
• -Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• -Refer guests to appropriate departments to resolve complaints or provide suggestions
• -Compute bills and take payments
• -Contact housekeeping and maintenance departments when a problem is reported
• -Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• -Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary information is obtained and accurately recorded
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest accounts
- Maintain a clean and organized Front Desk area and lobby
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

• -prepare the coffee area during night/ morning shift

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel management systems and Front Desk operations
- Familiarity with phone systems and ability to handle multiple calls simultaneously
- Strong problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of guest services and hospitality industry standard

• Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by management. The company reserves the right to revise or change job duties as business needs arise.

Job Types: Full-time, Part-time

Pay: $9.00 - $10.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person