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SalaryDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel Front Desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:$15 - $17 hourly
Responsibilities:- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Mitigate customer complaints as needed
- Bookkeeping: keep accurate records of all hotel guest account information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Must have graduated high school, received a GED or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- 1+ year of hotel industry experience or related job preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and staff.
Health, dental, vision, and 401K plans are available.
*Staff meals are provided daily at no cost!*
