Front Desk Associates

Adrenaline Gymnastics, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Schedule: 3:30pm – 8:00pm - Monday- Friday (We can be flexible; we can talk at the interview) Saturday morning shift maybe available 9:00am – 1:00pm

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Work in our snack bar servicing clients.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Ability to update social media with photo as directed
• Sending out emails to current and prospective clients
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills:

• Ability to manage multiple responsibilities
• Above average of use: email application, Microsoft office suite, updating social media (will train on social media)
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee may be required to lift and move up to 25 pounds and occasionally lift and move objects up to 35 pounds.

Minimum Qualifications:

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Hours based on club needs.

Benefits:

• Pay Range - $15.00 - $16.50 D.O.E
• Paid Sick Time

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person