Job Description
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintain a get it mentality, a want it attitude and the capacity to learn and grow professionally and personally. That is why we smile!
Goldfish Swim School Core Values:
We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
We make a big deal about lifes accomplishments by remembering to CELEBRATE!
Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on the job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!
Check out the roles where you can build and develop your career:
Front Desk Support
Swim Instructor
Lifeguard
Job Qualifications and Skills For All Positions:
Prior experience in a sales position following either cold or warm leads
Advance through cross-training in multiple roles and substitutes when necessary
Provide a Golden Experience to our students, families, and team members
Ability to work with children
Prior related leadership and teaching experience is preferred (supervisory roles)
Excellent communication and organizational skills
Front Desk Specific:
Connecting with warm leads in the sales dashboard through email and phone
Completion of daily tasks and timely attention to overdue tasks on the sales dashboard
Addresses inquiries via phone, digital and in person and follows up timely
Checks in students on the attendance tracking system and prepares lesson schedules for team members
Resolves account matters and contacts guests for clarification purposes
Maintains cleanliness of areas: Front Desk, Snack Shack, changing rooms, restrooms and observation space
Updates informational displays with accurate and timely promotions and literature
Monitor Snack area and providing guidance to Snack Shack staff
Advances through cross-training in multiple roles and substitutes when necessary
Acts as a GSS ambassador to provide a Golden Experience to our students, families, and team members
Enforces safety rules and regulations to prevent accidents; administers first aid when necessary
Problem solver and creative thinking skills to identify and resolve challenges
Excellent communication and organizational skills