Client Services Manager - Remote In Louisiana

Maximus is currently hiring for a Client Services Manager. This position will support a program in Louisiana. This is a remote position, but residency must be in the state of Louisiana to allow for monthly or quarterly travel to our Baton Rouge facility.

Why Maximus?

• Tuition Reimbursement Program
• 401K plan with company matching
• Paid Time Off
• Employee Assistance Program (EAP) for your well-being
• Employee wellness programs and enticing discount programs

**This position is contingent upon award of program **

Essential Duties and Responsibilities: - Provide oversight and day-to-day management of program demands including customer requirements, business processes, systems, and operations to ensure performance metrics are met. - Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, quality, timeliness, and effectiveness. - Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policies. - Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion. - Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings. - Effectively communicate and support the company?s/program?s vision and goals to your team and peers. - Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement. - Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes. - Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations. Minimum Requirements: - Bachelor?s degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree.

• Serves as the day to day point of contact for the state department.
• Provide oversight and day-to-day management of program demands including customer requirements, business processes, systems, budget, and operations to ensure performance metrics are met
• Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, including costs, quality, timeliness and effectiveness
• Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policy
• Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion
• Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings
• Effectively communicate and support the company's/program's vision and goals to your team and peers
• Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement
• Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes
• Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations
• Perform other duties as assigned by leadership

Program Specific Requirements:

• Associate degree required
• Five (5) years' experience in call center operations using CRM
• Two (2) years' experience in a leadership position
• Two (2) years' experience with department operations
• Proficiency in Microsoft Office Suite

• Maximus will provide all computer equipment
• Reliable high-speed internet service
  • Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds
• Private and secure workspace

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EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.