Front Desk Associate

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized Front Desk area

Requirements:

- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using phone systems, computers, and other office equipment
- Previous experience in a similar role is preferred but not required

Join our team as a Front Desk Agent and be the first point of contact for our guests. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a pleasant stay by providing exceptional customer service. If you have excellent interpersonal skills, enjoy working in a fast-paced environment, and have a passion for guest relations, we would love to hear from you.

This position is part-time that will alternate between 1st and 2nd shifts.

We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to join our team!

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Wyoming, MI 49519 (Required)

Ability to Relocate:

• Wyoming, MI 49519: Relocate before starting work (Preferred)

Work Location: In person