Front Desk Associate

Perks and Benefits:

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options with pay increases as we grow
• Competitive hourly base pay plus tips
• Annual pay increases based on performance
• Great work hours, paid training and paid vacation
• Growth opportunity: great leadership and teamwork experience
• Complimentary service membership for your pup

About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional education and service to every customer.

Position Skills and Requirements:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant, hospitality, healthcare, etc.)
• Effective communication with customers and team members
• Computer/technology proficiency
• A passion for dogs and dog health & wellness!

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver and a compassionate dog lover! We are looking for a motivated team member who may even want to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators average ticket price and rebook ratio through memberships and service
• Sell add-on services and retail products
• Develop membership leads; follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Receive dogs, perform limited dog assessments and return them to dog parents
• Manage customer expectations; resolve customer concerns; retain memberships
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

About Scenthound Mount Juliet:
Dogs are family. It's our passion to provide the basic hygiene and routine care that every dog needs - right here in Mount Juliet!
This is the flagship Scenthound location in Tennessee so you have the unique opportunity to get in first with this exciting business. And you'll be on a strong team that serves our community! Dogs and dog parents both benefit when we keep pups clean and healthy!
We are committed to this region and will be opening more locations in and around Nashville. This means growth potential for Sales & Front Desk Associates at Scenthound in Mount Juliet!
We Live by these Core Values:

1. Dog First - We advocate for the health and wellbeing of every dog in our care.
2. One Pack - We are one company, one team, with one mission. We trust, respect and support one another.
3. Bring Love - We bring good energy to our work, and we do our job with loving intention.
4. Seek Growth - We believe. We learn. We grow.
5. Make a Difference - We work with a purpose and are driven by a desire to make a positive impact.