Job Description
- Meet and exceed customer and team member expectations by providing service and teamwork
- Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
- Register, process, and greet guests promptly, welcoming him/her to the hotel
- Responds to guest requests for information about the hotel
- Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
- Inform customers about payment methods and verify their credit card data
- 1 year experience working as a hotel Front Desk agent required
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed, FOSSE or OnQ is a plus.
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is preferred