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SalaryFull Job Description
Description:
Perks, Compensation and Benefits:
Competitive Compensation with bonus and incentives
Payactiv: gives enrolled associates access to 50% of the money they've earned prior to payday
Brand and company training classes, workshops for career growth and development
401K Savings Plan with matching funds
Tuition reimbursement for students enrolled in qualified courses of study
Comprehensive benefits package including medical, dental, and vision
Life insurance
Short- and long-term disability
Paid time off and holidays
Charitable Matching Funds Program
Volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
What Makes a McKibbon Hotel Front Desk Agent?
The hotel Front Desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the Front Desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.
A Day in the Life:
- Front desk agent provide exceptional customer service
- You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- Front desk agents will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Front desk agents will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- Front desk agents will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping.
- Front desk agents will train with and learn Food and Beverage operations to fill in as needed.
Compensation and Benefits:
- Competitive wage and incentives
- Full Time Associates: Comprehensive benefits package including medical, dental, and vision
- Full Time Associates: Life insurance
- Full Time Associates: Short- and long-term disability
- Full Time Associates: Paid time off and holidays
- Full Time Associates: 401K Savings Plan with matching funds
- Brand and company training classes and workshops for career growth and development
- Tuition reimbursement
- Charitable Matching Funds Program
- Volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Requirements:
- LIGHTSPEED PMS experience highly desired
- Previous experience working as a Front Desk agent or in a similar role is preferred but not required
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Flexible work schedule
- Proficiency with computers
- Basic math skills
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
Job Types: Full-time, Part-time
Salary: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Work Location: One location
Job Types: Full-time, Part-time
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
