Front Desk Associate For Hotel

The Inn at Century House is looking for a Front Desk Associate to fill an immediate opening in Latham, NY. The qualified Front Desk Associate is dependable, detail-oriented, and has excellent customer service skills. They provide a positive and lasting impression on guests, leaving them eager to return and tell others about their experience. Available Front Desk shifts are 7 am-3 pm and 3 pm to 11 am but may vary. The candidate must have weekend availability. We promise the right candidate a fun, safe, positive atmosphere.

About The Inn at Century House:

Located in Latham, NY, in the heart of the Capital Region, The Inn at Century House is a 68-room hotel that provides the products and services normally associated with a hotel in a blanket of sincere and genuine caring. As a member of the Choice Hotels umbrella of hotel brands, The Inn at Century House is an Ascend Collection Hotel, offering a boutique and luxury experience.

The hotel includes three meeting rooms, an outdoor pool, a fitness room, a garden tent, and a wonderful half-mile nature trail topped off with exceptional service from which the business made its name. For example, we serve a chef-made hot and cold breakfast buffet each morning. Contemporary amenities include complimentary Wi-Fi, an electric car charging station, free parking, and recently renovated rooms.

Job Description:

RoomAssignments,Changes,andIssues

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received, whether cash, credit card, checks, or traveler’s checks.
• Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
• May direct other staff, such as housekeeping, in order to ensure that guest rooms are prepared to guest satisfaction.
• Balances and verifies cash drawer.
• Documents and runs reports correctly per each assigned shift.
• Fulfills and delivers guest requests to room.
• Check-in Choice Privilege members per brand standard.

GuestService

• Offers guests assistance whenever possible and in a friendly, professional manner.
• Uses effective customer service skills when resolving customer relations issues.
• Responsible for resolving or escalating customer relations issues.
• Answers inquiries about hotel policies and services.
• Provides directions to customers.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property while always looking for group and future sales opportunities.
• Maintains thorough knowledge of Choice Advantage.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Assists guests with luggage.

OtherDutiesasAssigned

• Ensures that the lobby and Front Desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies. Performs light housekeeping in the lobby.
• Inspects rooms and common areas if needed.
• Assists with breakfast service if needed.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Other duties as assigned.

• High School Diploma or GED preferred.
• Previous Front Desk experience is highly preferred. Prior experience with windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to utilize the Choice Advantage computer program.
• While performing the duties of this job, the employee is regularly required to stand; use hands; reach with hands and arms and talk or hear.
• The employee is frequently required to walk.
• The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.