Front Desk Associate

Job Description: Front Desk Agent 3pm to 11pm

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
- Process payments and maintain accurate records of guest transactions
- Provide exceptional customer service by anticipating guest needs and responding promptly to requests
- Assist with reservations and inquiries, ensuring accurate information is provided to guests
- Maintain a clean and organized Front Desk area

Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic computer skills
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests and team members
- Ability to multitask and prioritize tasks in a fast-paced environment

We offer competitive pay rates and opportunities for career growth within our organization. If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time

This position requires the ability to work evening shifts, including weekends and holidays. The successful candidate must have a positive attitude, be reliable, and possess excellent interpersonal skills. If you enjoy working in a fast-paced environment and have a passion for providing exceptional guest service, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• El Paso, TX 79915: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person