Front Desk Associate

We are is seeking an experienced Front Desk Agent for our Residence Inn hotel in the Norwood, MA area.

The primary responsibilities as a Full-Time Front Desk Agent would include welcoming guests to the hotel and assisting them with all their needs and being prepared to answer any questions they may have about the hotel or neighborhood attractions. The ideal candidate must have a great attitude & interpersonal skills. Also, uphold professional working relationships with other team members and maintain composure while under stress.

Hiring immediately, submit your application now!

We Offer:

• Global Marriott Discounts
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation:

$16.00 an hour

Front Desk Agent Essential Functions:

• Answer telephones in a friendly manner.
• Check guests in and out and thoroughly complete all guest transactions.
• Ensure accurate information is established.
• Obtain or confirm room requirements.
• Verify pre-registration.
• Special requests are noted and fulfilled.
• Proper credit is received.
• Obtain information and signatures.
• Verify credit cards or obtain cash.
• Follow set procedures on posting charges, safe deposits, and refunds.
• Rooms are assigned and door key cards are issued.
• Directions to the room are provided.
• Assist guests quickly, patiently, and with a friendly attitude
• Promote and upsell hotel's programs.
• Maintain work area neat and organized
• Maintain keys in a secure area.
• Assist other departments with the necessary information to fulfill guest needs.

Requirements:

• Ability to read, write and speak English; bilingual in Creole is preferred.
• 1 year previous experience preferred.
• Some college or college degree preferred.
• Excellent phone etiquette, outstanding customer service and communication skills.
• Strong computer skills to navigate Property Management System.
• Must be flexible to work any shift, including weekends and holidays.
• Ability to multitask.
• Ability to walk and stand for long periods of time.

Job Types: Part-time, Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Norwood, MA 02062: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person