Fitness Consultant/Front Desk Associate

FITNESS CONSULTANT/FRONT DESK ASSOCIATE

The Edge Fitness Club’s front desk is the hub where all of the day’s business starts and ends and is the place Fitness Consultants are stationed. It’s the area members approach when they need help or want to make a purchase. It is the point all members visit upon entry to the gym. It is also the initial impression when a potential member visits for the first time. When working behind the desk for the Edge Fitness Clubs you are expected to smile, greet all members by name, have fun, move fast and service all Edge members with a sense of urgency. The

Duties & Responsibilities/Essential Functions:

Service:

Brings The Edge culture to life by ensuring each guest receives outstanding service by providing a guest friendly environment by greeting and acknowledging every guest, saying “hello” and “goodbye”, while maintaining outstanding standards

Proactively manages and resolves all member concerns and complaints that are brought forward. Maintains detailed communication related to the issues and complaints in Datatrak. Escalates any serious concerns and complaints to the GM

Provides exceptional customer service to retail operations (shake bar & pro-shop and juice bar items).

Answers the telephone before the second ring with a smile, answering member questions or transitioning a prospect’s telephone inquiry over to a Membership Advisor.

Effectively schedules, cancels or reschedules personal training appointments for our members promptly.

Sales:
Understands the clubs daily revenue goals and helps drive the business, not babysit the business.

Strives to continuously improve the member experience, revenues and retention rates.

Maintains solid product knowledge and awareness of all product information, merchandise and services to find ways to upsell product.

Accurately and efficiently complete all sales transactions and maintains proper cash accountabilities at POS registers.

Understands the opportunities of the business: every phone call, prospects walking through the door, in and out of the club.

Set and attain all personal and professional monthly generating dollar goals

Key Qualifications:

Excellent verbal and written communication skills
Strong attention to detail
Thrives in a customer focused environment
Excellent Team-Work

Education & Experience:

A University degree is preferred.

A strong focus on the customer/client.

Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.)

Great communication skills

Ethical Conduct

Enthusiasm is a must, we will teach the skills needed to succeed

Previous sales experience a plus

Must be able to work well with others

Job Types: Full-time, Part-time

Benefits:

• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Work Location: In person