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SalaryHome2 Suites is a select service hotel in Avondale, AZ. We are looking for a Front Desk Agent to provide the best experience for our guests. We have a great team of people that work here and we want you to join us!
Responsibilities
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
- Register guests, assign rooms, & issue room keys.
- Schedule and make Wake-up Calls.
- Make and confirm reservations.
- Present statements to and collect payments from departing guests.
- Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
- Implement, monitor and carryout guest honors program.
- Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at Front Desk.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Use empowerment to exceed associate expectations and resolve conflicts.
- Document all maintenance related requests in the Maintenance Request Log, Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
- Count drawers, make deposit drop verified by witness, and run initials. Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
- Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Customer Service Required.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only
Work setting:
- In-person
Work Location: In person
