Front Desk Associate

LaVida Med Spa of Chandler and LaVida Med Spa of Mesa are thriving, and we are on the lookout for a vibrant and customer-focused Front Desk Associate to become part of our exceptional team.

Responsibilities:

Customer Service Excellence:

• Welcome and greet guests warmly and professionally.
• Provide clear communication regarding medical spa services, promotions, and policies.
• Address inquiries, schedule appointments, and resolve guest concerns promptly.

Appointment Management:

• Efficiently manage the appointment schedule using scheduling software.
• Coordinate with service providers to optimize scheduling and minimize downtime.
• Maintain accuracy in the daily schedule adjustments.

Administrative Tasks:

• Keep guest records accurate and updated as needed.
• Process transactions accurately, handling various payment methods.
• Ensure smooth phone and email communication, offering prompt and courteous assistance.

Maintain a Tidy Medical Spa:

• Keep the reception area, floors, and common areas clean, organized, and stocked.
• Manage promotional materials and ensure displays are current.

Team Collaboration:

• Work closely with spa staff to ensure a seamless guest experience.
• Communicate guest preferences and needs effectively to service providers.

Qualifications:

• Prior experience in customer service or Front Desk roles, preferably in a year in a medical spa setting.
• Strong communication skills, both verbal and written.
• Excellent organizational abilities to handle a fast-paced environment.
• Proficiency in using spa software for appointment scheduling.
• Knowledge of medical spa services is advantageous.
• Professional appearance and demeanor.
• Availability to work evenings and weekends.
• Applicants must be 18 years of age or older.

Benefits:

• Competitive pay, including hourly rate and commission incentives.
• Employee discounts on spa services.
• Opportunities for professional development.

If you are a friendly, organized, and customer-focused individual seeking to join a dynamic team in the beauty and wellness industry, we encourage you to apply. Please submit your resume and cover letter to taryn@lavidamedspa.com and join us in providing exceptional experiences for our clients at LaVida Med Spa!

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Application Question(s):

• What kind of relevant experience do you have that makes you believe you would be a good fit for this position?

Experience:

• MedSpa Front Desk: 1 year (Preferred)

Work Location: In person