Front Desk Agents - Holiday Inn Express $12-$13/hour

We are looking to hire an upbeat Front Desk agent to assist with the operations of our establishment. The Front Desk agent will assist guests with check in, check out, inquiries, problems, and complaints. The Front Desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Also, experience with OPERA PMS is a plus!

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years of Front Desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.
• OPERA PMS experience preferred

Job Types: Full-time, Part-time

Salary: $12.00 - $13.00 per hour

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• No nights
• Weekend availability

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person