Front Desk Agent/Night Auditor

ALKO Hotels and the Candlewood Suites are currently hiring for a part time Front Desk Agent and Night Auditor.

Job duties include:

- Greet and check-in guests in a friendly and professional manner

- Provide excellent customer service and address guest inquiries and concerns promptly

- Handle guest requests for room changes, additional amenities, etc.

- Process guest payments and maintain accurate records

- Assist with reservations and manage room availability

- Maintain a clean and organized Front Desk area

- Perform night audit duties, including reconciling daily transactions and preparing reports

- Follow hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

- Previous experience in hotel management or hospitality is preferred

- Strong customer service skills with the ability to handle difficult situations calmly and professionally

- Excellent communication skills, both verbal and written

- Multilingual abilities are a plus

- Proficient in using phone systems and other office equipment

- Detail-oriented with strong organizational skills

- Ability to work independently as well as part of a team

- Flexible schedule, including the ability to work nights, weekends, and holidays

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: No more than 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Work Location: In person