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SalaryResponsibilities:
- Register guests and assign rooms. Accommodates special requests whenever possible.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Reports any unusual occurrences or requests to the manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or hospitality preferred.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Must be organized and able to multitask.
- Good communication skills.
- Strong computer knowledge.
- Basic math and reading skills.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
We are looking for a customer service focused team member looking to enjoy what they do.
As a Front Desk staff member, you represent the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer service. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work setting:
- In-person
Work Location: In person
