Front Desk Agent/Night Auditor

Front Desk Clerk/Night Auditor

Duties:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Handle guest reservations, cancellations, and modifications
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized Front Desk area
- Assist with guest check-out procedures
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Ensure the safety and security of guests by following hotel policies and procedures
- Assist with other duties as assigned by management

Skills:
- Excellent phone etiquette and communication skills
- Strong guest service orientation with the ability to exceed guest expectations
- Knowledge of hotel management systems and reservation software
- Experience with night audit procedures is a plus
- Multilingual or bilingual skills are highly desirable
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of guest relations principles and practices in the hospitality industry

Join our team at Candlewood Suites and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a positive work culture that values teamwork and excellence in customer service.

To apply, please submit your resume highlighting your relevant experience in customer service, hotel management, or guest relations.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount

Schedule:

• Holidays
• Night shift

Work setting:

• In-person

Work Location: In person