Address
Form of work
SalaryResponsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest check-out process, including processing payments and providing receipts
- Maintain a clean and organized Front Desk area
- Assist with night audit duties, including reconciling accounts and preparing reports
- Provide information about hotel amenities, services, and local attractions to guests
- Handle guest requests for additional services or special accommodations
- Maintain knowledge of hotel policies and procedures to ensure guest satisfaction
Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong guest service skills with the ability to handle difficult situations professionally
- Knowledge of hotel management systems and reservation software is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Multilingual or bilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Strong attention to detail and organizational skills
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Mobile, AL 36602: Relocate before starting work (Required)
Work Location: In person
