Address
Form of work
Salary```Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests and provide them with outstanding service
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations and provide information about hotel amenities
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed
```Qualifications```
- Previous experience in the hospitality industry preferred
- Knowledge of hotel operations and Front Desk procedures
- Familiarity with phone systems and computer software
- Bilingual skills (English/Spanish) a plus
- Excellent customer service skills and the ability to handle difficult situations with professionalism
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
If you are looking for an exciting opportunity to be part of a dynamic team, please submit your application today. We offer competitive pay, opportunities for career growth, and a supportive work environment.
Job Type: Full-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Phenix City, AL: Relocate before starting work (Required)
Work Location: In person
