Front Desk Agent

```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

```Responsibilities```
- Greet guests in a warm and welcoming manner
- Check guests in and out of the hotel
- Provide information about hotel amenities, services, and local attractions
- Assist guests with inquiries and resolve any issues or complaints
- Handle phone calls, reservations, and guest requests with professionalism
- Perform night audit duties as required
- Maintain cleanliness and organization at the Front Desk area

```Requirements```
- Previous experience in hospitality management or a similar role is preferred
- Excellent phone etiquette and communication skills
- Strong guest service orientation with the ability to anticipate needs
- Knowledge of hotel operations and procedures
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and computer software used in hotels
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail

At our hotel, we value our employees and offer competitive benefits, including:

- Competitive pay rates
- Opportunities for career advancement within the hotel industry
- Ongoing training and development programs to enhance your skills
- A supportive work environment where teamwork is valued

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Type: Full-time

Pay: $14.00 - $14.25 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person