Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a positive experience for all visitors.

Duties:
- Greet guests with a warm and welcoming demeanor
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate records of guest interactions and transactions
- Coordinate with other hotel departments to ensure guest requests are fulfilled
- Assist with night audit duties as needed
- Maintain a clean and organized Front Desk area

Experience:
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in using hotel management software and computer systems
- Knowledge of Front Desk operations, including check-in/check-out procedures and reservations management
- Ability to handle cash transactions accurately and responsibly
- Detail-oriented with strong organizational skills

If you are passionate about providing exceptional guest experiences and have the necessary qualifications, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable stays for our valued guests.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person