Front Desk Agent - Tropical Palms Resort

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Front Desk Agent - Tropical Palms Resort in Kissimmee, Florida.
What you'll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and member experiences.
Your job will include:

• Act as the property liaison and provide guests and members with information, responding to questions in person, via KIPSU text, and over the phone.
• Making reservations, checking guest reservations in and out, process payments and deposits.
• Conduct site checks and complete Rise & Shine Checklist
• Submit and follow through on maintenance and housekeeping requests to ensure guest satisfaction and office efficiency.
• Partner with your Supervisor and Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Experience & skills you need:

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.